Returns & Exchanges
At CNCPTS, we strive for complete satisfaction with your purchase, offering a 14-day window for returns on eligible footwear, apparel, and accessories. Please ensure items are in original, unworn condition with all tags and specialty packaging intact to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Prepaid Label
Once your return is authorized, download and print the prepaid shipping label provided via email and securely pack your items.
Drop Off Package
Affix the label to your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for tracking purposes.
Processing & Refund
After our warehouse inspects the returned goods, your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing